Dear American Express,

Your promise has always been to make travel easier. That's why many of us joined—and why we stayed.

For some of us, the lounge is more than a perk. It's a home away from home. A familiar respite between the world's great airports. A place of calm, reliability, and care in the midst of constant motion.

But somewhere along the way, that promise has been lost. The experience feels oversold, overcrowded, and diminished. In trying to offer more, you've ended up delivering less.

You're not just turning people away at the door. You're turning away from the values that made us loyal in the first place.

In doing so, you've lost a customer, a relationship, and a partner.

We can only hope someone else picks up the torch.